{"id":223510,"date":"2026-08-05T09:50:01","date_gmt":"2026-08-05T09:50:01","guid":{"rendered":"https:\/\/doluong.gov.vn\/?p=223510"},"modified":"2026-08-05T09:52:02","modified_gmt":"2026-08-05T09:52:02","slug":"dien-luc-do-luong-to-chuc-nhan-rong-ung-dung-evn-cskh-nang-cao-chat-luong-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/doluong.gov.vn\/?p=223510","title":{"rendered":"\u0110i\u1ec7n l\u1ef1c \u0110\u00f4 L\u01b0\u01a1ng t\u1ed5 ch\u1ee9c nh\u00e2n r\u1ed9ng \u1ee9ng d\u1ee5ng EVN CSKH, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n<p>Th\u1ef1c hi\u1ec7n ch\u1ee7 tr\u01b0\u01a1ng \u0111\u1ea9y m\u1ea1nh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a T\u1ed5ng c\u00f4ng ty \u0110i\u1ec7n l\u1ef1c mi\u1ec1n B\u1eafc v\u00e0 C\u00f4ng ty \u0110i\u1ec7n l\u1ef1c Ngh\u1ec7 An, th\u1eddi gian qua, \u0110i\u1ec7n l\u1ef1c \u0110\u00f4 L\u01b0\u01a1ng \u0111\u00e3 t\u00edch c\u1ef1c tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh nh\u00e2n r\u1ed9ng \u1ee9ng d\u1ee5ng EVN CSKH (Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng) \u0111\u1ebfn \u0111\u00f4ng \u0111\u1ea3o kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng \u0111i\u1ec7n tr\u00ean \u0111\u1ecba b\u00e0n.<\/p>\n\n\n\n<p>V\u1edbi m\u1ee5c ti\u00eau gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn c\u00e1c ti\u1ec7n \u00edch s\u1ed1 trong l\u0129nh v\u1ef1c \u0111i\u1ec7n l\u1ef1c, \u0110i\u1ec7n l\u1ef1c \u0110\u00f4 L\u01b0\u01a1ng \u0111\u00e3 th\u00e0nh l\u1eadp nhi\u1ec1u nh\u00f3m c\u00f4ng t\u00e1c tr\u1ef1c ti\u1ebfp \u0111\u1ebfn c\u00e1c nh\u00e0 v\u0103n h\u00f3a x\u00f3m, c\u00e1c \u0111i\u1ec3m thu ti\u1ec1n \u0111i\u1ec7n v\u00e0 nh\u1eefng khu v\u1ef1c t\u1eadp trung \u0111\u00f4ng ng\u01b0\u1eddi d\u00e2n \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn c\u00e0i \u0111\u1eb7t, \u0111\u0103ng k\u00fd v\u00e0 s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng EVN CSKH tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh.<\/p>\n\n\n\n<p>T\u1ea1i c\u00e1c \u0111i\u1ec3m tri\u1ec3n khai, c\u00e1n b\u1ed9, c\u00f4ng nh\u00e2n vi\u00ean \u0111\u00e3 t\u1eadn t\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1eeb vi\u1ec7c t\u1ea3i \u1ee9ng d\u1ee5ng, \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n, li\u00ean k\u1ebft m\u00e3 kh\u00e1ch h\u00e0ng \u0111\u1ebfn h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng thi\u1ebft th\u1ef1c nh\u01b0: theo d\u00f5i ch\u1ec9 s\u1ed1 \u0111i\u1ec7n, s\u1ea3n l\u01b0\u1ee3ng \u0111i\u1ec7n ti\u00eau th\u1ee5 theo ng\u00e0y, th\u00e1ng; tra c\u1ee9u h\u00f3a \u0111\u01a1n ti\u1ec1n \u0111i\u1ec7n; thanh to\u00e1n ti\u1ec1n \u0111i\u1ec7n tr\u1ef1c tuy\u1ebfn; nh\u1eadn th\u00f4ng b\u00e1o m\u1ea5t \u0111i\u1ec7n, l\u1ecbch t\u1ea1m ng\u1eebng c\u1ea5p \u0111i\u1ec7n; \u0111\u0103ng k\u00fd c\u00e1c d\u1ecbch v\u1ee5 \u0111i\u1ec7n tr\u1ef1c tuy\u1ebfn v\u00e0 g\u1eedi y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 \u0111\u1ebfn ng\u00e0nh \u0110i\u1ec7n m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" width=\"900\" height=\"600\" src=\"https:\/\/doluong.gov.vn\/wp-content\/uploads\/2026\/08\/Dien-luc.png\" alt=\"\" class=\"wp-image-223511\" srcset=\"https:\/\/doluong.gov.vn\/wp-content\/uploads\/2026\/08\/Dien-luc.png 900w, https:\/\/doluong.gov.vn\/wp-content\/uploads\/2026\/08\/Dien-luc-300x200.png 300w, https:\/\/doluong.gov.vn\/wp-content\/uploads\/2026\/08\/Dien-luc-768x512.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><figcaption>C\u00e1n b\u1ed9 \u0110i\u1ec7n l\u1ef1c \u0110\u00f4 L\u01b0\u01a1ng h\u01b0\u1edbng d\u1eabn c\u00e0i \u0111\u1eb7t, \u0111\u0103ng k\u00fd v\u00e0 s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng EVN CSKH tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh.<\/figcaption><\/figure><\/div>\n\n\n\n<p>Ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111\u1ed3ng b\u1ed9 v\u1edbi ph\u01b0\u01a1ng ch\u00e2m \u201c\u0111i t\u1eebng ng\u00f5, g\u00f5 t\u1eebng nh\u00e0, h\u01b0\u1edbng d\u1eabn t\u1eebng kh\u00e1ch h\u00e0ng\u201d, \u0111\u1eb7c bi\u1ec7t \u01b0u ti\u00ean h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi cao tu\u1ed5i, kh\u00e1ch h\u00e0ng \u1edf khu v\u1ef1c n\u00f4ng th\u00f4n v\u00e0 nh\u1eefng ng\u01b0\u1eddi ch\u01b0a quen s\u1eed d\u1ee5ng c\u00e1c \u1ee9ng d\u1ee5ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh. Trong qu\u00e1 tr\u00ecnh h\u01b0\u1edbng d\u1eabn, c\u00e1c nh\u00f3m c\u00f4ng t\u00e1c c\u00f2n tuy\u00ean truy\u1ec1n v\u1ec1 l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 \u0111i\u1ec7n tr\u1ef1c tuy\u1ebfn, thanh to\u00e1n kh\u00f4ng d\u00f9ng ti\u1ec1n m\u1eb7t v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p s\u1eed d\u1ee5ng \u0111i\u1ec7n an to\u00e0n, ti\u1ebft ki\u1ec7m, hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n<p>Vi\u1ec7c nh\u00e2n r\u1ed9ng \u1ee9ng d\u1ee5ng EVN CSKH kh\u00f4ng ch\u1ec9 gi\u00fap kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng qu\u1ea3n l\u00fd vi\u1ec7c s\u1eed d\u1ee5ng \u0111i\u1ec7n c\u1ee7a gia \u0111\u00ecnh, ki\u1ec3m so\u00e1t chi ph\u00ed ti\u1ec1n \u0111i\u1ec7n h\u1eb1ng th\u00e1ng m\u00e0 c\u00f2n g\u00f3p ph\u1ea7n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5, gi\u1ea3m th\u1eddi gian gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u v\u1ec1 \u0111i\u1ec7n, t\u1eebng b\u01b0\u1edbc x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng giao d\u1ecbch \u0111i\u1ec7n t\u1eed hi\u1ec7n \u0111\u1ea1i, minh b\u1ea1ch v\u00e0 thu\u1eadn ti\u1ec7n.<\/p>\n\n\n\n<p>Trong th\u1eddi gian t\u1edbi, \u0110i\u1ec7n l\u1ef1c \u0110\u00f4 L\u01b0\u01a1ng s\u1ebd ti\u1ebfp t\u1ee5c m\u1edf r\u1ed9ng c\u00e1c \u0111\u1ee3t tuy\u00ean truy\u1ec1n, h\u01b0\u1edbng d\u1eabn c\u00e0i \u0111\u1eb7t \u1ee9ng d\u1ee5ng EVN CSKH t\u1ea1i c\u00e1c x\u00e3, ph\u01b0\u1eddng, c\u01a1 quan, doanh nghi\u1ec7p v\u00e0 khu d\u00e2n c\u01b0, ph\u1ea5n \u0111\u1ea5u ng\u00e0y c\u00e0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o c\u00e1c ti\u1ec7n \u00edch s\u1ed1 c\u1ee7a ng\u00e0nh \u0110i\u1ec7n. Qua \u0111\u00f3 g\u00f3p ph\u1ea7n th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3 ch\u01b0\u01a1ng tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1, h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, kh\u00f4ng ng\u1eebng n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>                                                                        <strong>Tr\u1ea7n Th\u00e0nh \u2013 \u0110i\u1ec7n l\u1ef1c \u0110\u00f4 L\u01b0\u01a1ng<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Th\u1ef1c hi\u1ec7n ch\u1ee7 tr\u01b0\u01a1ng \u0111\u1ea9y m\u1ea1nh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a T\u1ed5ng c\u00f4ng ty \u0110i\u1ec7n l\u1ef1c mi\u1ec1n B\u1eafc v\u00e0 C\u00f4ng ty \u0110i\u1ec7n l\u1ef1c Ngh\u1ec7 An, th\u1eddi gian qua, \u0110i\u1ec7n l\u1ef1c \u0110\u00f4 L\u01b0\u01a1ng \u0111\u00e3 t\u00edch c\u1ef1c tri\u1ec3n khai ch\u01b0\u01a1ng tr\u00ecnh nh\u00e2n r\u1ed9ng \u1ee9ng d\u1ee5ng EVN CSKH (Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng) \u0111\u1ebfn \u0111\u00f4ng \u0111\u1ea3o kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":223511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[10,9,5,3],"tags":[],"_links":{"self":[{"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=\/wp\/v2\/posts\/223510"}],"collection":[{"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=223510"}],"version-history":[{"count":1,"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=\/wp\/v2\/posts\/223510\/revisions"}],"predecessor-version":[{"id":223512,"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=\/wp\/v2\/posts\/223510\/revisions\/223512"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=\/wp\/v2\/media\/223511"}],"wp:attachment":[{"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=223510"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=223510"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/doluong.gov.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=223510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}